The "Marhaba" certification of the Technical Center for Organic Agriculture.
The Technical Center for Organic Agriculture (CTAB) successfully renewed the national "Marhba" label for improving the quality of reception after meeting all the conditions related to good hospitality on September 15, 2023. This certificate is valid for three years, with an annual follow-up audit by the National Institute of Standardization and Industrial Property (INNORPI). It is worth noting that the CTAB is the first institution of the Ministry of Agriculture, Water Resources, and Fisheries to have obtained the "Marhba" quality reception label since June 18, 2010.
The national "Marhba" label is developed by INNORPI in cooperation with the Quality Unit for Administrative Services of the Presidency of the Government and is awarded to eligible public administrations that provide good reception and quick and efficient access to the required services.
The regulation of this label states that the response to a service requested by mail must not exceed 21 days, the response to a service requested by email must not exceed 48 hours, and the response to telephone requests must be immediate or within 24 hours.
